Terms & Conditions

Introduction

Welcome to AJ Services ("we," "our," "us," or "Company"). These Terms and Conditions ("Terms") govern your use of our travel booking services and website. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before making any booking. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

2. Services Offered

AJ Services acts as an intermediary between you and third-party service providers. We offer:

3. Booking Process

3.1 Booking Confirmation

• All bookings are subject to availability and confirmation from third-party providers
• A booking is confirmed only upon receipt of payment and confirmation email from us
• Prices displayed are subject to change until booking is confirmed
• We reserve the right to refuse any booking at our discretion

3.2 Accuracy of Information

You must provide accurate and complete information including:

• Full name as per government-issued ID
• Valid contact details (phone, email)
• Passport details for international travel
• Special requirements (dietary, medical, accessibility)

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

4.2 Payment Schedule

• Full Payment: Required at the time of booking for most services
• Partial Payment: Minimum 50% advance for customized packages (balance due 7 days before travel)
• Last-Minute Bookings: 100% payment required for bookings within 7 days of travel

4.3 GST & Taxes

All prices are inclusive of applicable GST and taxes unless stated otherwise. GST invoices will be provided for all transactions.

5. Cancellation & Refund Policy

5.1 Cancellation by User

5.2 Refund Processing

• Refunds will be processed within 7-14 business days after cancellation approval
• Refunds will be credited to the original payment method
• Third-party provider cancellation policies may apply and could be more restrictive
• Non-refundable bookings (flights, special events) are clearly marked at the time of booking

5.3 Cancellation by Company

We reserve the right to cancel bookings due to unforeseen circumstances. In such cases, you will receive a full refund or alternative arrangements.

6. User Responsibilities

7. Limitation of Liability

• Acts or omissions of third-party service providers (hotels, airlines, transport operators)
• Flight delays, cancellations, or schedule changes by airlines
• Loss, damage, or theft of personal belongings during travel
• Personal injury, illness, or death during the trip
• Natural disasters, political unrest, or other force majeure events
• Denial of entry by immigration authorities
• Changes in government regulations, visa policies, or travel restrictions

Our maximum liability is limited to the amount paid for the specific service in question.

8. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

In such events, we will make reasonable efforts to provide alternative arrangements or refunds as per third-party provider policies.

9. Intellectual Property Rights

All content on our website, including but not limited to:

• Text, graphics, logos, images, videos
• Software, code, and functionality
• Trademarks, service marks, and trade names
• Package itineraries and descriptions

are the exclusive property of AJ Services and protected by Indian and international copyright laws.

10. Privacy & Data Protection

Your use of our services is also governed by our Privacy Policy, which complies with the Digital Personal Data Protection Act, 2023 and other applicable Indian data protection laws.

By using our services, you consent to:

• Collection and processing of your personal data as described in our Privacy Policy
• Sharing of necessary information with third-party service providers
• Use of cookies and tracking technologies

11. Dispute Resolution

11.1 Grievance Redressal

For any complaints or disputes, please contact our Grievance Officer:

11.2 Arbitration

If disputes cannot be resolved through grievance redressal, they shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Ajmer, Rajasthan, and proceedings shall be in English.

11.3 Jurisdiction

These Terms are governed by Indian law. Courts in Ajmer, Rajasthan shall have exclusive jurisdiction over any disputes.

12. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.

We will notify users of significant changes through:

• Email notification to registered users
• Prominent notice on our website homepage
• Pop-up notification upon next login

Your continued use of our services after such changes constitutes acceptance of the updated Terms.