Introduction
Welcome to AJ Services ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our travel booking services.
This policy complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable Indian data protection regulations.
Table of Contents
1. Information We Collect
1.1 Personal Information
We collect the following personal information when you use our services:
- Contact Details: Name, email address, phone number, postal address
- Identity Information: Date of birth, gender, passport details, government ID numbers
- Payment Information: Credit/debit card details, UPI IDs, bank account information
- Travel Preferences: Destination preferences, accommodation choices, dietary requirements
- Booking History: Past and current bookings, travel itineraries
1.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, search queries, click patterns
- Location Data: Approximate location based on IP address
- Cookies: Session cookies, preference cookies, analytics cookies
2. How We Use Your Information
We use your personal information for the following purposes:
Booking Processing
To process and confirm your travel bookings, reservations, and related services
Payment Processing
To process payments securely through authorized payment gateways
Customer Support
To respond to your queries, provide assistance, and resolve issues
Marketing Communications
To send promotional offers, newsletters, and travel deals (with your consent)
Fraud Prevention
To detect and prevent fraudulent activities and ensure platform security
Service Improvement
To analyze usage patterns and improve our website and services
3. Sharing Your Information
We may share your information with the following third parties:
| Third Party | Purpose |
|---|---|
| Payment Processors | To process secure payments (Razorpay, PayU, etc.) |
| Hotel & Airline Partners | To confirm bookings and provide services |
| Analytics Providers | To analyze website usage (Google Analytics) |
| Customer Support Vendors | To provide customer service assistance |
| Legal Authorities | When required by law or legal process |
Note: We do not sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain your personal information for the following periods:
-
Booking Data: Retained for 7 years after transaction completion to comply with tax and legal requirements
-
Marketing Data: Retained until you opt out or withdraw consent
-
Account Data: Retained while your account is active, plus 1 year after account closure
-
Analytics Data: Anonymized and retained for statistical analysis
5. Data Security
We implement industry-standard security measures to protect your data:
Encryption
SSL/TLS encryption for data transmission
Secure Servers
Data stored on secure, monitored servers
Access Controls
Limited employee access to personal data
Regular Audits
Periodic security assessments and updates
6. Your Rights Under DPDP Act 2023
You have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Correction
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Opt-Out
Withdraw consent for marketing communications at any time
Right to Data Portability
Request your data in a portable format
To exercise any of these rights, please contact our Data Protection Officer at privacy@ajservices.com
8. International Data Transfers
When booking international travel, your data may be transferred to service providers outside India. We ensure such transfers comply with Indian data protection laws through:
- Standard Contractual Clauses with international partners
- Ensuring adequate data protection measures are in place
- Obtaining your explicit consent where required
9. Grievance Redressal Officer
For any privacy-related concerns or complaints, please contact our Grievance Redressal Officer:
Contact Details
Name: Data Protection Officer, AJ Services
Email: privacy@ajservices.com
Phone: +91 7300079811
Address: Jacob's, Stuti Hills, Gandhi Nagar, Naka Madar, Ajmer 305007, Rajasthan, India
Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
Your continued use of our services after such changes constitutes acceptance of the updated policy.
Questions About This Policy?
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.